Satisfaction as a System Outcome (Not a Metric)
Satisfaction is engineered, not measured. The architectural approach to creating resolution in digital experiences is explored.
Satisfaction is not a downstream metric.It is the primary functional outcome. It is defined as the state of resolution permitting trust-based disengagement.
The Thermodynamics of Satisfaction
Satisfaction is the reduction of "Psychological Entropy." A successful interaction resolves tension.Systems failing to provide resolution generate frustration.
"The Close" is engineered.Systems that never end prevent resolution.
"Satisfaction is the sound of a system successfully resetting."
Designing the Resolution Layer
To engineer satisfaction, focus is placed on:
- Progress Visualization: visual confirmation of journey status.
- Explicit Completion: Creating definitive "finish lines."
- Post - Resolution Support: Reinforcing value after the interaction.
The Yield of the Architect
When satisfaction is an engineered outcome, the system self - stabilizes.Users return because they trust the system to resolve their needs.